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877-964-7469

Shipping and Returns

All orders are subject to a handling period before shipment, usually 2 - 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the U.S. or China. If from China, please expect 10 - 20 days to receive your order. 

RETURNS

Because our products are made to order we do not offer returns and all sales are final. If your product is damaged or has any issues, we will do a return. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to us. Once received we will send you a brand new product at no cost to you.

REFUNDS (IF APPLICABLE)

Because of our production process, we currently do not offer refunds. Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  If a refund is approved, you will be issued a full refund minus shipping costs.

SHIPPING

To return your product, you should mail your product to: 

ATTN: RETURNS/QC
The Outdoor Spirit
1205 W. Abram St. Suite 200
Arlington, TX 76013

Please include in the return box your order number and the reason for the return so that the return can be properly applied to your account.
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please use a trackable shipping service and purchase shipping insurance. We can't guarantee that we will receive your returned item.